Currently under chapter eleven protection, United is expected to operate independently and profitably by the end of 2005. Over the past few years United customers had to endure quite a lot of changes with few of them being pleasant. But now they seem to be moving in the right direction and although one may have differing opinions about the new livery, things are changing for the good.

In-Seat video is available on all 777 and all international 767-300 aircraft. Economy Plus, United's premium economy is open to passengers in Y, B and some M booking classes as well as Premier, Premier Executive and Premier Executive 1K members of Mileage Plus. It exists on all 767-300, 747-400 757, A319 and A320 aircraft. Some of the B777s and B737s are also equipped with this section.

United has been switching several routes from mainline service over to United Express carriers or Ted, the new low cost part of United. All Ted aircraft do have Economy Plus installed. For passengers the difference between Ted and United is not all that great. The difference between United and United Express on the other hand is significant. All aircraft used are small and don't provide passengers with a comfortable environment. Bathrooms are often lacking decent odor insulation and there is no meal service on these flights. Also, many United Express carriers are not necessarily famous for being on time and frequent schedule changes and cancellations are to be expected.

Advanced seat reservation is available on all flights free of charge.